We are keen to have your feedback and hope that you will contact us direct if you have any concerns or compliments!
We use all feedback to review and improve our services
The Government carries out a National GP Survey every year and in 2020 this highlighted that you were having significant problems getting through on the phone.
We have had very positive feedback regarding our new Telephone system and have worked with the provider to iron out some teething issues so hope that you are now finding it easier to get through to us. Some patients were being cut off having been waiting in the queue and we have established there is an issue with callers waiting in the 'cloud' prior to entering our system. We have made changes to the system to address this which means at times of very high demand you will hear the engaged tone rather than being held in the queue and then being cut off.
Mondays and Fridays are usually our busiest days so if your call is not urgent you may wish to contact us on other weekdays.
You can also register with Doctorlink which allows you to send information about a problem without waiting on the phone - more information is available on the home page.